We hope you like what you purchased, but if something is not satisfactory, please let us know. We want you to have an excellent experience shopping with CSHardware.
Here are our guidelines regarding product returns:
- Upon submission of this form, our reps will review your return request. If the request meets the requirements, you will be granted a Return Merchandise Authorization (RMA).
- Obsolete, discontinued, or clearance items cannot be returned.
- Returned items must be clean, unassembled, like new, and in their original boxes.
- Return freight cost is the customer's responsibility.
Restocking fees will be applied, based on the date the item is received back at CSHardware:
- Within 30 days from the invoice date: No restocking fee
- Between 31-60 days from the invoice date: 15% restocking fee
- Between 61-90 days from the invoice date: 25% restocking fee
- After 90 days: No returns will be accepted