CSH will meet or beat any published price on any product that is not a closeout item.
We invite you to write or call our founder and president Frank Rasmussen. If what we do does not match what we believe... WE WILL MAKE IT RIGHT.
Call and talk with a member of our friendly, trained staff, and they will assist you in placing your order. Please use part numbers. Use our 24-hour FAX line to send your purchase order, (262) 375-7970. This will minimize your phone time and reduce communication errors or e-mail your order to: firstname.lastname@example.org
Will call orders should be called in one hour before pickup to allow adequate time to process orders.
Prices are subject to change without notice. We make every effort to avoid mistakes in our catalogs & website. However, should any errors appear, we reserve the right to correct them. Many of the same items appear in several catalogs. Please note that our most current catalog/flyer reflects current prices.
We are happy to offer the wholesale pricing in our website & catalog to any and all businesses. Pricing is subject to change and may differ from published catalog pricing.
Payment Terms and Fees
Sorry, no C.O.D. orders are accepted. Please use, Discover, Mastercard and Visa.
We do our best to keep adequate supply of merchandise on hand, but we sometimes temporarily run short of an item. Backorders will be handled as a new order and will carry freight charges.
Call or write our credit department (Sales of $500 per month required for terms).
-Returned checks are subject to a $50.00 charge and account terms will be changed to Visa/MC or cash.
-Sales tax will be charged where applicable.
-Hazardous material charges will be added to invoice when applicable.
Shipping (Below rates are for web orders only. Phone in order shipping rates will be different)
Merchandise is shipped via UPS Ground, FedEx Ground, or SpeeDee, based on your location and product(s) ordered. Orders are shipped prepaid freight. All items, in stock, are shipped within 24 hours. If not in stock, our staff will notify you of the expected delivery time. Out of stock items are placed on backorder or alternate items will be suggested.
Shipping rates for standard UPS ground orders is as follows:
|Order Total||Shipping Charge|
|$0.00 - $35.00||$7.99|
|$35.01 - $110.00||$11.00|
|$110.01 and up||10% of the order|
*These rates are for standard UPS ground orders inside the contiguous 48 states. Additional charges will be applied for orders outside of the 48 contiguous states.*
*CSH reserves the right to charge additional costs for larger and bulky size orders. All customers will be notified first before shipment is sent.*
*Cabinet Orders ship via truckline and rates very based on order size. Shipping value presented during the order process is the correct figure.*
For Rush Orders
UPS Next Day Air, UPS Next Day Air Saturday, UPS 2nd Day Air and UPS 3-Day Select are available upon request at additional cost.
We do our best to keep an adequate supply of merchandise on hand, but we sometimes temporarily run short of an item. Backorders will be handled as a new order and will carry freight charges.
All shortages must be reported within 48 hours of receipt.
UPS Shipments: You must note damage on the drivers log, and call UPS for an inspection report.
(Keep original packaging and contents for inspection) 1-800-Pick UPS
Truck Line Shipments: You must have specific damage noted on all copies of the freight bill.
You must note damage on the drivers log, and call UPS for an inspection report. (Keep original packaging and contents for inspection) 1-800-Pick UPS
Truck Line Shipments
You must have specific damage noted on all copies of the freight bill.
Returned Goods: (As of September 1st, 2014)
All returned shipments must have a Return Merchandise Authorization (RMA) from Custom Service Hardware before they are returned. Unauthorized returns will result in a delay in processing and may be refused. Returns must be clean, in original boxes, un-assembled and in like new, sellable condition. Return freight cost must be paid by the customer. Obsolete, discontinued or clearance items cannot be returned.
Restocking charge will be applied as follows based on the date received back to CSH:
Within 30 days from the invoice date – 0% restocking fee
Within 31-60 days from the invoice date – 15% restocking fee
Within 61-90 days from the invoice date – 25% restocking fee
No returns will be accepted after 90 days
Special order products and tools are non-returnable unless goods are determined to be defective under the manufacturer’s warranty.
Allow up to 3 weeks to process and issue any credit once return is received and approved.
How to Contact Us
Should you have other questions or concerns about these policies, please call Custom Service Hardware at 800-882-0009 or send us an email at email@example.com.