Our Goal

CSH will meet or beat any published price on any product that is not a closeout item.

We Believe

- That our customers must be given the best possible service.
- That we must keep our operating costs as low as possible--to keep your savings as high as possible.
- That our business ethics must be consistent with the faith of the owners in Jesus Christ and His Word, the Bible.

We invite you to write or call our president, Mike Allen. If what we do does not match what we believe, WE WILL MAKE IT RIGHT.

Order Information

Call and talk with a member of our friendly, trained staff, and they will assist you in placing your order. Please use part numbers. Use our 24-hour FAX line to send your purchase order, (262) 375-7970. This will minimize your phone time and reduce communication errors or e-mail your order to: service@cshardware.com

Will call orders should be called in one hour before pickup to allow adequate time to process orders.

General Information

Prices are subject to change without notice. We make every effort to avoid mistakes in our catalogs & website. However, should any errors appear, we reserve the right to correct them.  Many of the same items appear in several catalogs. Please note that our most current catalog/flyer reflects current prices.

Pricing

We are happy to offer the wholesale pricing in our website & catalog to any and all businesses. Pricing is subject to change and may differ from published catalog pricing.

Payment Terms and Fees

COD
Sorry, no C.O.D. orders are accepted. Please use, Discover, Mastercard and Visa.

Backorders
We do our best to keep adequate supply of merchandise on hand, but we sometimes temporarily run short of an item. Backorders will be handled as a new order and will carry freight charges.

Credit terms
Call or write our credit department (Sales of $500 per month required for terms).

Additional Charges
- Returned checks are subject to a $50.00 charge and account terms will be changed to Visa/MC or cash.
- Sales tax  will be charged where applicable.
- Hazardous material charges will be added to invoice when applicable.

Shipping

Shipping (The rates below are for web orders only.  Phone-in order shipping rates will be different)
Merchandise is shipped via UPS Ground, FedEx Ground, or SpeeDee, based on your location and product(s) ordered. Orders are shipped prepaid freight. All items, in stock, are shipped within 24 hours. If not in stock, our staff will notify you of the expected delivery time. Out of stock items are placed on backorder or alternate items will be suggested.

Shipping rates for standard UPS ground orders is as follows:

Order Total Shipping Charge
$0.00 - $35.00 $7.99
$35.01 - $110.00 $11.00
$110.01 and up 10% of the order

*These rates are for standard UPS ground orders inside the contiguous 48 states.  Additional charges will be applied for orders outside of the 48 contiguous states.*
*CSH reserves the right to charge additional costs for larger and bulky size orders.  All customers will be notified first before shipment is sent.*

*Cabinet Orders ship via truckline and rates very based on order size.  Shipping value presented during the order process is the correct figure.*

For Rush Orders
UPS Next Day Air, UPS Next Day Air Saturday, UPS 2nd Day Air and UPS 3-Day Select are available upon request at additional cost.

Backorders
We do our best to keep an adequate supply of merchandise on hand, but we sometimes temporarily run short of an item. Backorders will be handled as a new order and will carry freight charges.

Shortage
All shortages must be reported within 48 hours of receipt.

Damaged Shipments
UPS Shipments: You must note damage on the drivers log, and call UPS for an inspection report. 
(Keep original packaging and contents for inspection) 1-800-Pick UPS
Truck Line Shipments: You must have specific damage noted on all copies of the freight bill.

UPS Shipments
You must note damage on the drivers log, and call UPS for an inspection report. (Keep original packaging and contents for inspection) 1-800-Pick UPS

Truck Line Shipments
You must have specific damage noted on all copies of the freight bill.

Returns

Cabinets

Order Changes
Once an order for cabinets has been placed, no changes can be made with very few rare exceptions. Please contact your sales person immediately if you need to make any changes after ordering and she/he will give you the options we have available. Restocking fees may apply to order cancellations or when removing items from an order depending on where your order is in the fulfillment process.

Returns
Cabinets may only be returned with an authorized RMA from our Customer Service Department. Return freight is the responsibility of the purchaser. Returns must be received at the originating warehouse in sellable, new in the original box, and unassembled condition, and will incur a 20% restocking fee. No returns can be authorized after 30 days. No returns can be made on items noted as Special Order, Made-to-Order, Semi-Custom, or fully assembled cabinets.

Damage
Freight Shipments must have a notation of “damage” for any damage claim to be considered. Any other comments like “subject to inspection” are not acceptable. It is the purchaser’s responsibility to sign the delivery receipt appropriately – not the delivery driver’s.

All Other Products

Return Merchandise Authorization:
Returns accepted within 30 days of order placement.

All returned shipments must have a Return Merchandise Authorization (RMA) from Custom Service Hardware before they are returned. Unauthorized returns will result in a delay in processing and may be refused. Returns must be clean, in original boxes, un-assembled and in like new, sellable condition. Return freight cost must be paid by the customer. Obsolete, discontinued or clearance items cannot be returned.

Special Orders:
Special order products and tools are non-returnable unless goods are determined to be defective under the manufacturer’s warranty.

Credit
Allow up to 3 weeks to process and issue any credit once return is received and approved.

How to Contact Us
Should you have other questions or concerns about these policies, please call Custom Service Hardware at 800-882-0009 or send us an email at service@cshardware.com.