We Believe

- That our customers must be given the best possible service.
- That we must keep our operating costs as low as possible--to keep your savings as high as possible.
- That our business ethics must be consistent with the faith of the owners in Jesus Christ and His Word, the Bible.

We invite you to write or call our president, Mike Allen. If what we do does not match what we believe, WE WILL MAKE IT RIGHT.

Order Information

Call and talk with a member of our friendly, trained staff, and they will assist you in placing your order. Please use part numbers. Use our 24-hour FAX line to send your purchase order, (262) 375-7970. This will minimize your phone time and reduce communication errors or e-mail your order to: service@cshardware.com

Will call orders should be called in one hour before pickup to allow adequate time to process orders.

Availability, Errors, and Inaccuracies

We are constantly updating our offerings of products on our websites including but not limited to putnamrollingladder.com, cshardware.com, and our printed/digital catalogs. The products available on on putnamrollingladder.com, cshardware.com and printed/digital catalogs may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information regarding our products on putnamrollingladder.com, cshardware.com and printed/digital catalogs and in our advertising. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Damaged Shipments

Freight Shipments must have a notation of “damage” for any damage claim to be considered. Any other comments like “subject to inspection” are not acceptable. It is the purchaser’s responsibility to sign the delivery receipt appropriately – not the delivery driver’s. Do not install damaged or defective products. Assembly or modification of the products may void damage claims. CSH is not responsible for reimbursement of labor. To file a claim, please send an email to service@cshardware.com

Pictures and Marketing

Customers are welcome and encouraged to send in photos of their product or job site. We love to see what you've done with our product! Please send your photos to marketingadmin@cshardware.com or mail to N169W21008 Meadow Ln, Jacksonn, WI 53037. Custom Service Hardware LLC reserves the right to use any and all photos/pictures sent in to be used for marketing, social posts, distribution purposes, or other. This includes but is not limited to: Photos/Pictures received through Email, US Direct Mail, etc. This applies to all individuals and commercial entities.

Pricing

We are happy to offer the wholesale pricing in our website & catalog to any and all businesses. Pricing is subject to change and may differ from published catalog pricing.

Payment Terms and Fees

Cash On Delivery
Sorry, no C.O.D. orders are accepted. Please use, Discover, Mastercard and Visa.

Backorders
We do our best to keep adequate supply of merchandise on hand, but we sometimes temporarily run short of an item. Backorders will be handled as a new order and will carry freight charges.

Credit terms
Call or write our credit department (Sales of $500 per month required for terms).

Additional Charges
- Returned checks are subject to a $50.00 charge and account terms will be changed to Visa/MC or cash.
- Sales tax  will be charged where applicable.
- A $0.27 may be added to orders shipping to a Colorado address. Please see this article for more information.
- Hazardous material charges will be added to invoice when applicable.

Shipping

Shipping (The rates below are for web orders only.  Phone-in order shipping rates will be different)
Merchandise is shipped via UPS Ground, FedEx Ground, or SpeeDee, based on your location and product(s) ordered. Orders are shipped prepaid freight. All items, in stock, are shipped within 24 hours. If not in stock, our staff will notify you of the expected delivery time. Out of stock items are placed on backorder or alternate items will be suggested.

Shipping rates for standard UPS ground orders is as follows:

Order Total Shipping Charge
$0.00 - $139.99 $13.99
$139.99 and up 11% of the order

*These rates are for standard UPS ground orders inside the contiguous 48 states.  Additional charges will be applied for orders outside of the 48 contiguous states.*
*CSH reserves the right to charge additional costs for larger and bulky size orders.  All customers will be notified first before shipment is sent.*

*Cabinet Orders ship via truckline and rates very based on order size.  Shipping value presented during the order process is the correct figure.*

For Rush Orders
UPS Next Day Air, UPS Next Day Air Saturday, UPS 2nd Day Air and UPS 3-Day Select are available upon request at additional cost.

Backorders
We do our best to keep an adequate supply of merchandise on hand, but we sometimes temporarily run short of an item. Backorders will be handled as a new order and will carry freight charges.

Shortage
All shortages must be reported within 48 hours of receipt.

Damaged Shipments
UPS Shipments: You must note damage on the drivers log, and call UPS for an inspection report. 
(Keep original packaging and contents for inspection) 1-800-Pick UPS
Truck Line Shipments: You must have specific damage noted on all copies of the freight bill.

UPS Shipments
You must note damage on the drivers log, and call UPS for an inspection report. (Keep original packaging and contents for inspection) 1-800-Pick UPS

Truck Line Shipments
You must have specific damage noted on all copies of the freight bill.

Returns

All Products (Not Including Cabinets)

Return Merchandise Authorization:
Returns accepted within 30 days of order placement. A 15% restock fee will be subtracted from the amount of all refunds.

All returned shipments must have a Return Merchandise Authorization (RMA) from Custom Service Hardware before they are returned. A Prepaid Return label will be provided with each RMA. Unauthorized returns will result in a delay in processing and may be refused. Returns must be clean, in original boxes, un-assembled and in like new, sellable condition. Obsolete, discontinued or clearance items cannot be returned. Original shipping is not refunded.

Special Orders/Custom:
Special order products and tools are non-returnable unless goods are determined to be defective under the manufacturer’s warranty. Cancellation of special order products may result in fee.

Dropship Returns:
Dropship returns may incurr restock fees.

Credit
Allow up to 3 weeks to process and issue any credit once return is received and approved.

Warranty
All Products are Produced to Standard and Commercial Tolerances. We Warranty products to be free from defects in materials and manufacturing. When we have determined that a product is defective, it will be replaced. At our discretion, credit may be issued instead of a replacement. No other Warranty is implied, and we will disclaim any implied warranty, including merchantability or fitness for a particular purpose. Proof of purchase is required.

Damaged/Defective Product
In order to receive replacements or credit for damaged or defective products under our warranty replacement process, pictures of the damaged product will need to be sent to service@cshardware.com at the time of delivery and or discovery, before installation or any modifications are made to the product. (ie. trimming, staining, assembling.) Failure to properly report damage, or damage reported after modifications are made, may result in zero or partial credit being offered. Damaged/defective items discovered during the installation process are subject to review, and will be covered, provided that all instructions for installation were properly followed.

Cabinets

Order Changes
Once an order for cabinets has been placed, no changes can be made with very few rare exceptions. Please contact your sales person immediately if you need to make any changes after ordering and she/he will give you the options we have available. Restocking fees may apply to order cancellations or when removing items from an order depending on where your order is in the fulfillment process.

Returns
Cabinets may only be returned with an authorized RMA from our Customer Service Department. Return freight is the responsibility of the purchaser. Returns must be received at the originating warehouse in sellable, new in the original box, and unassembled condition, and will incur a 20% restocking fee. No returns can be authorized after 30 days. No returns can be made on items noted as Special Order, Made-to-Order, Semi-Custom, or fully assembled cabinets.

Damage
Freight Shipments must have a notation of “damage” for any damage claim to be considered. Any other comments like “subject to inspection” are not acceptable. It is the purchaser’s responsibility to sign the delivery receipt appropriately – not the delivery driver’s. Do not install damaged or defective products. Assembly or modification of the products may void damage claims. CSH is not responsible for reimbursement of labor. To file a claim, please send an email to service@cshardware.com

How to Contact Us
Should you have other questions or concerns about these policies, please call Custom Service Hardware at 800-882-0009 or send us an email at service@cshardware.com.