Our Goal
CSH will meet or beat any published price on any product that is not a closeout item.
We believe:
- That our customers must be given the best possible service.
- That we must keep our operating costs as low as possible--to keep your savings as high as possible.
- That our business ethics must be consistent with the faith of the owners in Jesus Christ and His Word, the Bible.
We invite you to write or call our founder and president Frank Rasmussen. If what we do does not match what we believe... WE WILL MAKE IT RIGHT.
Order Information
Call and talk with a member of our friendly, trained staff, and they will assist you in placing your order. Please use part numbers. Use our 24-hour FAX line to send your purchase order, (262) 375-7970. This will minimize your phone time and reduce communication errors or e-mail your order to: service@cshardware.com
Will call orders should be called in one hour before pickup to allow adequate time to process orders.
General Information
Prices are subject to change without notice. We make every effort to avoid mistakes in our catalogs & website. However, should any errors appear, we reserve the right to correct them. Many of the same items appear in several catalogs. Please note that our most current catalog/flyer reflects current prices.
Pricing
We are happy to offer the wholesale pricing in our website & catalog to any and all businesses. Pricing is subject to change and may differ from published catalog pricing.
Payment Terms and Fees
COD
Sorry, no C.O.D. orders are accepted. Please use, Discover, Mastercard and Visa.
Backorders
We do our best to keep adequate supply of merchandise on hand, but we sometimes temporarily run short of an item. Backorders will be handled as a new order and will carry freight charges.
Credit terms
Call or write our credit department (Sales of $500 per month required for terms).
Additional Charges
- Returned checks are subject to a $50.00 charge and account terms will be changed to Visa/MC or cash.
- Sales tax will be charged where applicable.
- Hazardous material charges will be added to invoice when applicable.
Shipping
Merchandise is shipped UPS ground or common carrier. Orders are shipped prepaid freight. All items, in stock, are shipped within 24 hours. If not in stock, our staff will notify you of the expected delivery time. Out of stock items are placed on backorder or alternate items will be suggested.
UPS Tracking and Notification 800-457-4022, Via Internet and no charge-email.
For Rush Orders
UPS Next Day Air, UPS Next Day Air Saturday, UPS 2nd Day Air and UPS 3-Day Select are available upon request at additional cost.
Backorders
We do our best to keep an adequate supply of merchandise on hand, but we sometimes temporarily run short of an item. Backorders will be handled as a new order and will carry freight charges.
Shortage
All shortages must be reported within 48 hours of receipt.
Damaged Shipments
UPS Shipments: You must note damage on the drivers log, and call UPS for an inspection report.
(Keep original packaging and contents for inspection) 1-800-Pick UPS
Truck Line Shipments: You must have specific damage noted on all copies of the freight bill.
UPS Shipments
You must note damage on the drivers log, and call UPS for an inspection report. (Keep original packaging and contents for inspection) 1-800-Pick UPS
Truck Line Shipments
You must have specific damage noted on all copies of the freight bill.
Returned Goods
All returned shipments must have Return Goods Authorization (RGA) from Custom Service Hardware before they are returned. (RGA number must appear on package next to address label.) Unauthorized returns will be refused.
Return must be clean and like new condition, in original boxes and resalable.
Return Freight must be paid by the customer.
Obsolete, discontinued or clearance items cannot be returned.
Restocking charge will be applied against all returned items as follows:
20% within 60 days of sale
50% up to 180 days
No returns allowed after 180 days.
Special order products and power tools (pneumatic or electric) will not receive authorization, unless goods are determined to be defective and under manufacturer’s warranty.
Allow 3 weeks to process and issue any credit.
How to Contact Us
Should you have other questions or concerns about these policies, please call Custom Service Hardware at 800-882-0009 or send us an email at service@cshardware.com.

RTA Cabinets Unlimited has been working to offer you the best value in cabinets since 2005. Easy to assemble cabinets available in more than 30 styles that are stocked and ready to ship. Cabinets are constructed of plywood and solid wood. Features soft-close undermount drawer slides and dovetailed drawer boxes at no additional charge.
The classic look of a wooden rolling library ladder has never gone out of style. Quiet Glide⢠has brought these ladders within reach for many for their libraries, pantries, walk-in closets, retail stores, wine cellars, and kitchens. Custom Service Hardware takes pride in the Quiet Glide as the best example of hearing and responding to the needs of our customers. CSH has improved the function, affordability, and availability of rolling ladders in the industry.
With the first production hidden door, you are no longer forced to pay custom prices and suffer through long delays for a hidden door. The InvisiDoor can be used to conceal a seldom used room, create a hidden safe room, or turn a door into a functional storage and display area. Sized to fit standard openings for a 36" door. Simple installation with our unique pivot hinge. Can be hinged left or right as an inswing or outswing.(Instructions included). Made with only premium plywood and domestic hardwoods. Flexible design with one fixed shelf, and three adjustable shelves.
Custom Service Hardware offers you the opportunity to save money on all your hardware needs. Our goal is to provide the service that is customized to meet your needs and supply you the best quality hardware at the lowest possible price. Browse a high-quality selection of specialty hardware items tailored for your specific need.


